Copyright Statement

Overview

Permission is granted solely to copy, paste, and distribute internally a limited and insubstantial portion of the provided information, subject to the following conditions:

the distribution supports your legitimate business purpose;
The information is not used for resale, mass reproduction, public display, or online publication; and
ITSM Support Limited, or any identified third-party provider, is clearly cited as the source, where practicable.

For the purposes of this statement, a portion is considered insubstantial if it:

Has no standalone commercial value; and
Could not reasonably substitute any product or service offered by ITSM Support Limited; and
Typically constitutes no more than:
- A single paragraph of text (up to 100 words);
- A single image or graphic (at reduced resolution if downloaded);
- A short excerpt from any downloadable document (not exceeding 5% of the total content).

Examples of permitted use include: quoting a brief section in an internal memo, using a single image in an internal presentation with proper attribution, or sharing a small excerpt in internal communications.

Examples of prohibited use include: reproducing entire articles, creating collections of content from our website, or using our content in any external commercial materials.

All intellectual property rights in the materials featured on this website belong to ITSM Support Limited, unless explicitly stated otherwise. ITSM Support Limited is the owner of the copyright in all the Information featured on this website and of all related intellectual property rights, including but not limited to all database rights, trade marks, registered trade marks, service marks, logos and other images.

Permitted Use

You are permitted to download, print, store temporarily, retrieve and display Information from the website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. The permission to recopy by an individual does not allow for incorporation of material or any part of it in any work or publication in any form.

Restricted Use

Unless you have received prior written consent, you may not adapt, modify, copy, reproduce, republish, download, post, broadcast, redistribute or transmit any content from this website. The content may not be used for commercial gain or made available to third parties in any form.

The trademarks and service marks used on the website (collectively, the “Marks”) are trademarks (whether registered or unregistered) and/or service marks owned by ITSM Support Limited or by third party licensors. Nothing contained on this website should be construed as granting any licence or right to use any of the Marks for any purpose whatsoever without the written permission or applicable licence terms of the lawful owner. Unauthorised use of the Marks or any Information is strictly prohibited and may violate trademark, copyright or other applicable laws.

ITSM Support Limited or its third party providers own and retain all rights, title and interest, including but not limited to copyright, trademarks, patents, database rights, trade secrets, know-how, and all other intellectual property rights or forms of protection of similar nature or having equivalent effect, anywhere in the world, in the Information and you are not granted any proprietary interest therein or thereto. The Information constitutes confidential and trade secrets of ITSM Support Limited or its third party providers. Display, performance, reproduction, distribution of, or creation of derivative works or improvements from Information in any form or manner is expressly prohibited, except to the extent expressly permitted hereunder, or otherwise, with the prior written permission of ITSM Support Limited.

Prohibitions

Unless otherwise allowed you may not:

use the website or the materials on it to create any derivative works or competitive products;
allow any third parties outside your organisation to access, use or benefit from the website or materials on it in any way; or
use any programmatic, scripted or other mechanical means to access the website or the materials on the website.

Linking Policy

It is strictly prohibited to establish a link that implies any form of association, approval, or endorsement by us, unless expressly authorised.

It is strictly prohibited to establish a link to our website in any website that is not owned by you.

It is strictly prohibited to establish a link to any page in our website that is labelled as "by invitation only".

It is strictly prohibited to frame this website to any other website without our prior written consent.

Statutory Exceptions

This copyright statement does not intend to restrict or limit statutory exceptions permitted under United Kingdom copyright law, including but not limited to the following:

private study and non-commercial research;
criticism, review, and news reporting (with sufficient acknowledgment);
illustration for teaching or instruction;
parody, caricature, and pastiche; and
other exceptions as provided by the Copyright, Designs and Patents Act 1988 (as amended).

These statutory exceptions apply regardless of the prohibitions stated above, subject to the specific conditions and limitations set forth in United Kingdom copyright legislation.

Prohibition of Unauthorized Use for AI Training and Related Technologies

All content made available through this website, including but not limited to text, images, code, stylesheets (CSS), scripts (JavaScript), and structured data (JSON‑LD), is protected by copyright and other intellectual property rights. No part of this content may be copied, stored, extracted, crawled, scraped, reproduced, adapted, distributed, or otherwise used for the purposes of training, developing, or refining artificial intelligence models, algorithms, or related technologies, without the prior express written consent of ITSM Support Limited.

Breach of these conditions may result in civil or criminal liability under applicable laws in England and Wales.