Training Expertise: Robert is proficient in designing, planning, and implementing training programs. This includes creating engaging content, understanding learning objectives, and choosing suitable delivery methods. Robert holds Qualified Teacher status in England, with experience in adult education.
Service Knowledge: Robert has an in-depth understanding of the SaaS products and service management. He knows how to showcase value propositions effectively to an audience.
Adaptability: Robert can build and organise a training day around any topic.
B.Sc. and M.Phil. degrees in chemistry from the University of Sussex, England.
Qualified Teacher status in England.
Charted Chemist: 1990-1999.
Qualified ITIL® Expert V3 in IT Service Management (ITSM).
ITIL Expert is a high-level certification in the ITIL framework. It requires a candidate to have the ITIL Foundation qualification plus additional intermediate-level modules before taking the expert level exam. This tests both a candidate's knowledge and understanding of the ITIL framework.
The Service Desk Institute: past Professional Member.
