We organise the venue, as well as two additional presentations, plus the refreshments and meals. This means that your staff are not spending time and energy carrying out what might be unfamiliar tasks.
You can either invite customers and prospects, or delegate that task to us too.
Venues are selected for their facilities and location. Examples are:
Bordon BASE, Bordon, Hampshire, GU35 0FX.
Fareham Innovation Centre, Fareham, Hampshire, PO13 9FU.
For other venues, or as part of a larger event, please send an email outlining your proposal.
These presentations are "ready to use".
- Better Decision Making
- The art, science & magic of data literacy. Why some people do not see what you think is obvious. A follow-through workshop extends the topic.
- Continual Service Improvement (CSI)
- Incremental improvements are important: if you do not think so, your competitors will. A follow-through workshop extends the topic.
- Customer Complaints
- Benefits of handling customer complaints in the Support / Service Desk. A follow-through workshop extends the topic.
- Prevent Customer Churn
- This addresses why existing customers cancel their contracts or do not renew. A follow-through workshop extends the topic.
- Business Resilience
- Two presentations: Why do Documentation? What your insurance may not cover. Follow-through workshops extend the topics.
- Risk Planning & Management
- 11 years experience as an Operations & Support Manager
- Closing the Skills Gap
- Identifying the skills gap
- Skills Audit
- An introduction to SFIA: the Skills Framework for the Information Age
- Operational Resilience
- Assessing risks to the business
- Evidence-Based People Management
- Hiring, Training, Delegation, Promotion
- Publishing a LinkedIn Article
- This presentation is based on my getting it wrong several times
In-Person Presentations are generally one hour. After short introductions, most of the hour is full-on presentation, with some time for Q&A at the end.
In-Person Workshops are half-, full- or two-day. These are interactive sessions, with breaks between each session. Refreshments are included, and for the full- and two-day workshops lunches are also included.
For further information, or to enquire about a bespoke event, please send an email Opens your email client indicating your interests and preferred locations