Our Services
We organise the venue, as well as two additional presentations, plus the refreshments and meals. This means that your staff are not spending time and energy carrying out what might be unfamiliar tasks.You can either invite customers and prospects, or delegate that task to us too.
Venues are selected for their facilities and location. An example is:
Fareham Innovation Centre, Fareham, Hampshire, PO13 9FU.
For other venues, or as part of a larger event, please send an email outlining your proposal.
These presentations are "ready to use".
- Better Decision Making
- The art, science & magic of data literacy. Why some people do not see what you think is obvious. A follow-through workshop extends the topic.
- Continual Service Improvement (CSI)
- Incremental improvements are important: if you do not think so, your competitors will. A follow-through workshop extends the topic.
- Customer Complaints
- We cover the practical mechanics of complaint handling in the support and service desk, including clearer intake prompts, triage checks, and closure confirmations that reduce repeat contacts. After the session, delegates can join a follow-through customer complaints workshop on turning complaints into retention and quality improvements where they produce a 30-day action plan with baseline measures such as reopen rate, time to first response, and complaint-to-churn signals. Organisations with a delegate at this presentation qualify for a discount on the workshop.
- Prevent Customer Churn
- This addresses why existing customers cancel their contracts or do not renew. A follow-through workshop extends the topic.
- Business Resilience
- Two presentations: Why do Documentation? What your insurance may not cover. Follow-through workshops extend the topics.
- Risk Planning & Management
- 11 years experience as an Operations & Support Manager.
- Closing the Skills Gap
- Identifying the skills gap.
- Skills Audit
- An introduction to SFIA: the Skills Framework for the Information Age.
- Operational Resilience
- Assessing risks to the business.
- Evidence-Based People Management
- Hiring, Training, Delegation, Promotion.
- Publishing a LinkedIn Article
- This presentation draws on practical experience, including where earlier approaches fell short
In-Person Presentations are generally one hour. After short introductions, most of the hour is full-on presentation, with some time for Q&A at the end.
In-Person Workshops are half-, full- or two-day. These are interactive sessions, with breaks between each session. Refreshments are included, and for the full- and two-day workshops lunches are also included.
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